At AnviArtStudio, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your artwork, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refunds

• Refunds are available for eligible items returned within 30 days of purchase.
• To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging as received.

Initiating a Refund

• To initiate a refund, please contact our customer service team with your order number and reason for the return.
• Our customer service team will guide you through the return process and provide you with a return authorization if applicable.

Return Shipping

• Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a damaged/defective item.
• We recommend using a trackable shipping service to ensure safe and secure delivery of the returned item.

Refund Processing

• Once we receive your returned item and verify its condition, we will process your refund promptly.
• Refunds will be issued to the original payment method used for the purchase.
• Please note that it may take several business days for the refund to reflect in your account, depending on your financial institution’s processing times.

Partial Refunds

• In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.
• The amount of the partial refund will be determined based on the condition of the returned item.

Exclusions

• Certain items may not be eligible for refunds, such as personalized or custom-made artworks.
• Clearance or sale items are also typically not eligible for refunds unless they are damaged or defective.

Damaged or Defective Items

• If your artwork arrives damaged or defective, please contact us immediately upon receipt.
• We will work swiftly to resolve the issue by offering a replacement or issuing a full refund, including any shipping charges incurred.

Contact Us

If you have any questions or concerns regarding our refund policy or the refund status of your order, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase from AnviArtStudio.